Medicare

Family Home Health Services is the largest independently-owned home healthcare organization in Florida and has been Medicare-certified since 2001.

Accreditation Commission for Health Care (ACHC)

Family Home Health Services is accredited by the Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of standards that set the bar for home care higher.

A third-party accreditation organization, ACHC developed these standards to measure how effectively and efficiently healthcare providers deliver their products and services.

By choosing a healthcare provider that has achieved ACHC accreditation, you can take comfort in knowing that you will receive the highest quality of care. If you have any concerns about the product or service that you receive from Family Home Health Services, you may contact ACHC directly at 855-937-2242.

Centers for Medicare & Medicaid Services (CMS)

Family Home Health Services received a company-wide average of 4.35 stars by CMS for quality. The star ratings are based on Medicare required Outcome and Assessment Information Set (OASIS) data. A rating of 4.35 indicates that FHHS is among the top 10% of home health companies nationwide.

Home Health Care Patient Satisfaction

Family Home Health Services patient satisfaction is measured by an independent company as required by federal regulation to ensure patients’ voices are heard regarding the care they receive.

Compliance

Family Home Health Services is committed to conducting all facets of our operations in compliance with applicable laws, regulations, accreditation standards and company policies. We devote ourselves to providing high-quality healthcare and services while promoting strong business ethics, lawful behaviors and accountability within the company.

FHHS has voluntarily implemented a comprehensive Corporate Compliance Program that incorporates formal guidelines issued by the Federal Health and Human Services Office of Inspector General and other industry best practices.

Laws relating to healthcare services, billing and collections are complex. Our Corporate Compliance Program makes sure that our staff understands these federal and state laws and abides by them. It also furthers our mission to realize the healing power of home care.

Our Corporate Compliance Program communicates the commitment of management to compliance with laws, regulations, standards of care, ethical business practices and workplace standards while ensuring that those associated with Family Home Health Services understand their responsibility for complying with these laws and regulations, while maintaining the company’s status as a good corporate citizen.

For more information, or to review the Family Home Health Services Corporate Compliance Plan, please contact Leslie Mentzer, RN, Compliance Director, at 941-907-1595 or 1-800-901-3447.

The Corporate Compliance Program is just one of the ways that Family Home Health Services voluntarily chooses to demonstrate that we are very serious about maintaining the quality of services and products we provide and that we deserve the trust of our customers and associates.